How long is the warranty on my product?

You have a right to a good product. The law states that a product must be sound. In case of normal use, you must be able to use the product for a certain time.

If a product does not meet one's expectations, this doesn't necessarily mean the product is faulty. It's only faulty if the product isn't in good condition. However, not all problems make a product faulty. For instance, when a product slowly discolours throughout the years, this doesn't make it faulty. This is simply what happens. The same applies to your curtains, couch or (wooden) floor, for example. A car must also be maintained and the same is true of artificial plants and trees.

Have you used a product incorrectly, or placed it outside while it's an artificial plant for indoor use, or have you damaged the product and has it broken as a result? In those cases, you are responsible for paying the costs for repair or pay for a new product. This is not included in the warranty.

Example
You've bought an artificial plant. After several years, a leaf detaches from the grain. This doesn't mean the product is faulty. But if a complete branch falls off after a month, the product is certainly faulty and you can contact us. You have a right to a free repair or new product.