RETURNS & EXCHANGES
I would like to return my product
If you are not completely satisfied with your order, you can return the product within 14 days in the original box. Make sure the plant is once again properly secured in the box so it won't be damaged during transport.
You can register the return via...
I would like to exchange my product
If you would like to exchange one or multiple products, for instance because you prefer a larger or smaller plant, you must first send back the product concerned. After we have received the product, we will return the purchase amount of what you have...
My product was damaged upon delivery
We endeavour to carefully package your product. However, there is still a (minor) chance of your product being damaged upon arrival. In this case, please contact us via the customer service. Make sure you never throw anything away and take photos of ...